Privacy Policy - 3rd Floor Architects

Introduction

3rd Floor Architects Pty Ltd ("we", "us", "our") is committed to protecting the privacy of personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

Information we collect

We may collect the following types of personal information:

Your name and contact details (email address, phone number)
Information about your project, including property details and project requirements
Any additional information you choose to provide via our contact form, email or phone

We may also collect non-personal information automatically when you visit our website, such as your IP address, browser type, pages visited and time spent on site, through the use of cookies or analytics tools.

How we collect information

We collect personal information directly from you when you:

Submit an enquiry through our website contact form
Send us an email or call us by phone
Engage our services or enter into a contract with us
Interact with us on social media

Why we collect information

We collect personal information for the following purposes:

To respond to your enquiries and communicate with you about your project
To provide architectural design services and manage our client relationships
To issue proposals, invoices and other project documentation
To comply with our legal and regulatory obligations
To improve our website and services

How we store and protect information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure. Your information may be stored on secure cloud-based platforms and email systems. We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Sharing of information

We will not sell, rent or trade your personal information to third parties. We may share your information with:

Our website hosting provider (Webflow Inc.) for the purpose of operating our website and processing form submissions
Professional advisors, consultants or contractors engaged in relation to your project, with your knowledge
Government or regulatory bodies where required by law

Where personal information is disclosed to third-party service providers, we take reasonable steps to ensure those parties comply with the APPs or equivalent privacy standards.

Cookies and analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-personal information about how visitors use our site. This information helps us improve our website and understand user behaviour. You can manage your cookie preferences through your browser settings.

Your rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate, incomplete or out-of-date information
Request deletion of your personal information, subject to any legal obligations we may have to retain it
Withdraw consent for any marketing communications

To exercise any of these rights, please contact us at info@3rdfloorarch.com.au.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy, or wish to make a complaint about how we have handled your personal information, please contact us at:

3rd Floor Architects Pty Ltd
Melbourne, Victoria, Australia
info@3rdfloorarch.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Last updated: March 2026